Shipping & Returns

Free Shipping

We offer free shipping within Canada on all online orders totalling over $100 before taxes.

 Flat shipping rate of $20 is applied to all orders under $100 before taxes within Canada.

 

Approximate Shipping Times

ergoCentric Seating: 3 weeks
upCentric desks: 4 - 6 weeks
HAG Capisco chairs: 3 - 4 weeks
Contour Design products: most items in stock ready to ship next day
Other accessories: 1- 2 weeks
DO NOT ACCEPT DELIVERY IF PACKAGE IS DAMAGED OR NOTE DAMAGES WITH DELIVERY PERSON.

CROSSCHECK CONTENTS OF SHIPMENT WITH ITEMS LISTED ON PACKING SLIP. PLEASE CONTACT US  WITH DISCREPANCIES.

 

Returns

In the event that you are not satisfied with your purchase, we would be more than happy to provide a return authorization RA# based upon the details of your purchase.

Our policy lasts 30 days. If 30 days have gone by since our ship date, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Any item not in its original condition or missing parts or manuals etc. will not be accepted.

 

To initiate your return, please contact us via email info@fitzBODY.com for an Return Merchandise Authorization Number (RMA#). Please include the RMA# on the shipping label. Any returns without an RMA# listed on the label or items not shipped in outer packaging will be refused.


Non-returnable items at anytime:
  • Custom-made desks
  • Seating
  • Ergotron brand products
To complete your return, we require a Sales Receipt No. or proof of purchase and send it to info@fitzBODY.com. 


Refunds

We do not offer refunds on used items or purchases beyond the 30 days of invoice date. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange but will make every effort to rectify your dissatisfaction.

Once your return is promptly received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit charge (purchase price less the flat rate ship cost of $20) will automatically be applied to your credit card or original method of payment, within 14 days.
If you are not approved due to damage to the returned product or packaging or missing parts or papers then we shall apply a restocking charge of 20% or return the order back to you at your expense.

You will be responsible for paying for your own shipping costs for returning the item. Shipping costs are non-refundable.

If you are shipping an item over $100, we strongly suggest using a trackable shipping service and purchasing shipping insurance as we carry no guarantee of its arrival.

 

Warranties

All products are warranted as per the manufacturer.

 

For any questions, please contact us via the Live Chat (bottom right corner of the page) or by email at info@fitzBODY.com.
 

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