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Shipping & Returns

 

Free Shipping

To help out Canadians who are now working from home, we offer free shipping within Canada on all online orders totalling over $100 before taxes.

 

Approximate Shipping Times

ergoCentric Seating: 10 business days
upCentric desks: 2 - 3 weeks
HAG Capisco chairs: 3 - 4 weeks
Contour Design products: in stock ready to ship next day
Other accessories: 1- 2 weeks
Products in our Next Day Shipping collection will be shipped the next business day. Please note that additional standard delivery times apply, depending on the courier.

 

Returns

In the event that you are not satisfied with your purchase, we would be more than happy to provide a return authorization RA# based upon the details of your purchase.

To be eligible for a return, you must notify us within 30 days of the invoice date. Your item must be unused and in the original condition and packaging.

To complete your return, we require a receipt or proof of purchase and send it to info@fitzBODY.com. 


Refunds

We do not offer refunds on used items or purchases beyond the 30 days of invoice date. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange but will make every effort to rectify your dissatisfaction.

Once your return is promptly received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit charge (purchase price less a 20% restocking & original ship costs) will automatically be applied to your credit card or original method of payment, within 21 days.

You will be responsible for paying for your own shipping costs for returning the item. Shipping costs are non-refundable.

If you are shipping an item over $100, we strongly suggest using a trackable shipping service and purchasing shipping insurance as we carry no guarantee of its arrival.

 

Warranties

All products are warranted as per the manufacturer.

 


For any questions, please contact us via the Live Chat (bottom right corner of the page) or by email at info@fitzBODY.com.